From direct hiring vendor to master managed services partner.


In 2002, Hewlett-Packard acquired Compaq Computer Corporation, a major American PC manufacturer. In India, this acquisition set the ball rolling for the HP- RAMMS association. This was also the foundation of the current “Human Capital” Practice at RXG Business Consulting and Solutions.

In 2003 RAMMS India was selected as the preferred partner to design the concept of the first HP World flagship store in New Delhi, India. RAMMS was again engaged to update the store design at a later date, as per new formats. RAMMS went on to design 4 more stores across India, including adapting the Fitch design for HP Pavilion stores and also design the HP Cartridge World Stores in India.

Concept Strategy

During these programs, HP identified multiple challenges related to the retail sales force. With a widespread sales force, HP faced logistical and operational issues in training and managing the mobile workforce. RAMMS( now RXG ) then designed a sales force solution to help HP in large scale outsourced hiring, then training them and ensuring compliance as per global HP’s HR practices.

The project further required PAN India presence to address the needs of regional teams, which RXG meets easily from its offices across Bangalore, Hyderabad, Chennai, Mumbai, Delhi and Kolkata.

Execution Strategy

Over the years, Xylem ( now RXG ) has become the master service provider for all manpower services since 2008, evolving from a manpower providing agency to a full-fledged outsourced managed service partner.

Today RXG also manages the outsourced teams’ HR & payroll, sales administration, reporting and hygiene across all ESFs.

Continued Engagement

RXG has developed a comprehensive candidate lifecycle approach along with MIS reporting.

The RXG proprietary ROME™ model RECRUIT | OPERATE | MEASURE | EDUCATE: HR Support (Compliance, Overall HR issues, Training, etc.)

RXG continues to partner with HP by:

  • Managing large workforces, distributed across the country.
  • Managing key resources across sales, marketing, operations, technical support etc.
  • Managing key resources across junior and mid-level categories.
  • Providing additional business value through structured training programs.
  • Supporting management through performance management.
  • Enabling “ENHANCE” an indigenously developed Web and Mobile Application that is extensively used for the effective administration and monitoring of the sales and field force.

The Result

• Effective recruitment within the mentioned timeline and defined budget.
• RXG‘s outsourced teams now form a large part of HP’s Field Sales and In-store Sales teams
• 30% Cost saving for HP by removing the pressure of day-to-day recruitment of the hiring manager and regional HR teams.
• A ready pool of resources that can be mobilised immediately adds to reduced lead time and cost per hire.
• Optimized quality and quantity of hires across multiple regions, by substantiating the on-role teams with a larger and distributed on-field team.
• HP’s HR and Business focussed on the growth and profitability of their functions and organizations. RXG completely supports them by managing their complete end-to-end outsourced workforce.